If you have a crisis how do you handle it? What are the best crisis communication strategies and crisis management tools?
Here's a simple way of communicating:
Regret - The spokesperson should show sincere regret that it has happened. You can release a media statement to apologise, but nothing is more sincere than to the words coming out of a real person as opposed to have the apology coming from a text.
Reason - Your spokesperson should take this opportunity to clarify through the result of the investigation to clarify these questions with reason.
Remedy - What is the solution?
Need help dealing with a crisis? Consider our bespoke crisis management programs and crisis training and consulting services. Enquire here.
Labels: crisis communications, crisis management, crisis plan, crisis training, how to deal with a crisis, what to do in a crisis