Friday, July 09, 2010

The Three R's of Crisis Communications

If you have a crisis how do you handle it? What are the best crisis communication strategies and crisis management tools?

Here's a simple way of communicating:

Regret - The spokesperson should show sincere regret that it has happened. You can release a media statement to apologise, but nothing is more sincere than to the words coming out of a real person as opposed to have the apology coming from a text.

Reason - Your spokesperson should take this opportunity to clarify through the result of the investigation to clarify these questions with reason.

Remedy - What is the solution?

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