Wednesday, June 29, 2011

Security Holder Engagement with Greg Dooley from Computershare

You'll be surprised to learn that less than 0.25 per cent of shareholders attend an AGM, 90 per cent don't want to get an Annual report and 23.15 per cent of shareholders get ASX announcements via email.

In this podcast, the foremost authority on security-holder engagement talks about how to better communicate with shareholders.

He is currently the Managing Director of Computershare's Investor Services division in Australia, responsible for the provision of registry services to over 50 per cent of all listed companies as well as a large number of non-listed entities.

Joining Computershare in 2001 as the New South Wales General Manager, he has successfully managed a number of key registry areas including client relations and corporate actions for some of Australia's leading corporations.

Prior to commencing with Computershare, he spent 11 years at Bankers Trust where he held a variety of senior management roles spanning share registry, IT and funds management.

Learn how to avoid investor communications mistakes in this podcast with Greg Dooley, Managing Director, Computershare Investor Services (pictured).

This podcast will take 18 minutes and 57 seconds to listen to.

Click here to download…

Need help with investor relations? Contact us today.

Monday, June 27, 2011

How to Become An Entrepreneur: Case Study

Are entrepreneurs born or made? An age old question.

How do you become a successful entrepreneur?

Here's a good case study on

CEO Matt Barrie wins Ernst & Young Entrepreneur of the Year - Eastern Region
SYDNEY, June 27, 2011: Ernst & Young have announced Matt Barrie, Founder and CEO of, as the Technology Category winner of the 2011 Entrepreneur of the Year for the Eastern Region.

The award marks the second time this year that Mr Barrie has taken this title, having been announced inaugural BRW Entrepreneur of the Year back in March.

The six criteria for selection were entrepreneurial spirit, innovation, personal integrity and influence, financial performance, strategic direction and national and global impact. Mr Barrie was selected as the winner by the Eastern Region panel of esteemed judges, which included Doug Flynn, Non Executive Director of Seven West Media Limited. is the world’s largest online outsourcing marketplace that Mr. Barrie founded 2 years ago. To date, has provided work to over 2.6 million people who have earned $US95m working on over 1.1 million projects.

The award follows a string of successes including winning the Employment Category of the Webby Awards last month. The Webby Awards are based out of the United States, where Mr Barrie is at present, having traveled to accept the award.

Finalists of the 2011 Ernst & Young Entrepreneur of the Year – Eastern Region were:

Matt Barrie – – Technology Winner
David Brown – Trixan
Valerie Duncan – Energy Action
Brendan Green – Hire a Hubby
Nikki Hager – PeepToe
Dr Miles Jakeman – The Citadel Group
David James – Brasserie Bread
Helen Logas - Tavelcorp
Anthony Moorhouse – Dynamiq Pty Ltd
Paul Munten – Ocean & Earth International
Dr David Penn – Southern Cross Dental Laboratories – Services Winner
Jeff Phillips – Varley Group
Mark Rutherford – Ilum-a-Lite
Brian Siemsen – Siemsen Group – Emerging Winner
Naomi Simson – RedBalloon – Industry Winner

View the Ernst & Young Display Article on Matt Barrie here:
Webby award winning is the largest outsourcing marketplace in the world. connects small business owners and entrepreneurs with over 2.6 million freelancers to get just about any job done. Through, employers can hire freelancers to work in areas such as software, writing, data entry and design right through to engineering and the sciences. The average job is under US$200, making extremely cost effective for small businesses, which often need a wide variety of jobs done, but cannot justify the expense of hiring full time.

Wednesday, June 15, 2011

Public Speaking Course Perth June 14th 2011

Pictured with delegates.

Feedback from delegates:

"Clear structure, easy to follow, variety of models." Tim Langford-Smith, Managing Director Jaz Creative

"Building humour, good will and positive reactions." Cameron Gibbs, Managing Director Openii

"I liked the information." Nigel Gibbs, Positiva Building, Hilton

Next course Thursday July 7th 2011 Subiaco, book here.

Exploding the Social Media Myth - Chartered Secretaries Australia 2011 Annual Corporate Update

I recently keynoted at this conference.

Pictured with Helen Fernihough Rio Tinto (centre), David Woolfe Co-operative Bulk Handling (Chairman left).

Key messages from some of the other speakers:

The economy - we're saving more, concerned about inflation and consumer spending is down. The markets are uncertain, flighty and directionless. Virginia Christie, Reserve Bank of Australia.

Strategy - Get the basics right, keep it simple and don't be overwhelmed by complexity - Sue Wilson, Bankwest

Strategy - Its hard to get a helicopter view when you're chained to the wheel - Diane Smith-Gander, Wesfarmers

Crisis - In every crisis there is the seed of an opportunity. John Pease Western Power.

Here is my intro and slides.

"How can you engage with shareholders via social media whilst being ASX compliant?
More importantly, how can you maximize the benefits and minimize the risks?

The final bookend presenter at the conference is an International Business Speaker, author and investor relations specialist.

He is recognized by his peers as a Certified Speaking Professional or CSP, this is the industry’s highest award.

His latest book Understanding Influence for Leaders at All Levels published by McGraw-Hill is sold in nine countries including the US and UK.

In a former life he was a radio & TV presenter, executive producer and Senior Media Executive … describing his 12 years at the ABC as an "apprenticeship".
A graduate of three Australian Universities, he gained his MBA in marketing from the University of Western Australia and is a former National Junior Hammer Throw Champion!

To talk about "Exploding the Social Media Myth – Essential Communications Tool or Complete Waste of Time” here's CEO of 8M Media and Communications Tom Murrell."

Institutional Investors Become More Sophisticated

Within the investor relations field for publicly listed companies institutional investors are becoming more sophisticated.

In terms of investor relations advice they are turning to investor relations specialists and experts who understand the complexities of financial markets.

Here is a recent media statement that highlights this trend.

"Russell Investment Consulting expands due to insto demand for advice in complex environment

Dr Jerome Lander appointed director of consulting

Russell Investments anticipates doubling investment consulting business

SYDNEY, JUNE 15, 2011 - Global investment solutions firm Russell Investments is anticipating a doubling of its investment consulting business over the next three years with the announcement today of two new hires in response to institutional investors' growing demand for sophisticated investment advice.

Russell Consulting provides investment advice on more than $2 trillion worth of assets globally. Amongst its client base are many of the world's most prominent investment institutions including AT&T, Toyota and the Bill and Melinda Gates Foundation.

Head of consulting and advisory services in Australia for Russell Investments, Greg Liddell, said the growing complexity of the investment environment has seen institutional investors demand more from their investment consultants.

"Over time institutional investors have built up in-house expertise. Many of the investment processes on which they previously sought consulting advice have now become business as usual. The services where they do engage consultants are becoming increasingly complex and specialised. To remain relevant to sophisticated clients in a post-GFC world, consultants need to continually broaden and deepen their pool of intellectual property."

Russell has appointed Dr Jerome Lander, former chief investment officer of Workcover NSW, as director of consulting. Dr Lander will be based in the Sydney office and will be responsible for providing investment strategy and implementation services to Russell's consulting clients.

"Dr Lander has experience as both an advisor and implementer of investment strategies. He is one of the most highly regarded professionals in the industry. His appointment is entirely consistent with Russell's preference for consultants with practical experience in implementation," Mr Liddell said.

As CIO at Workcover NSW, Dr Lander was responsible for the management of a $12 billion institutional investment portfolio. He has also served as the head of international equities and diversified assets at Credit Suisse Asset Management and head of research at Van Eyk Research.

Russell has also appointed Migara Alles as an addition to its team of investment consulting analysts. Mr Alles will be based in Melbourne and joins Russell from the wholesale banking division of National Australia Bank.

The new hires bring Russell's Australian consulting and advisory team to 18 and the global team to 82 associates. They follow a string of new hires including generalist consultants as well as specialist consultants in the areas of alternatives, after tax investing, risk and operational due diligence, over the last 12 months.

About Russell Investments

Russell Investments is an independent, global financial services firm that provides strategic advice, investment solutions, implementation services and global performance benchmarks that are customised to meet the unique needs of institutional investors, financial advisors and individuals.

Celebrating its 75th anniversary in 2011, and 25 years in Australia, Russell has pioneered innovations that have come to define many of the practices that are standard in the investment world today, and has four decades of experience researching and selecting money managers globally.

Russell has about US$161 billion in assets under management (as of 3/31/11) and works with 2,300 institutional clients, 530 independent distribution partners and millions of individual investors globally. As a consultant to some of the largest pools of capital in the world, Russell has $2 trillion in assets under advisement (as of 12/31/2010) and traded $1.5 trillion last year through its implementation services business. Russell provides leading administration and member services to over 220,000 individuals through its Australian Member Administration Centre. The Russell Global Indexes calculate over 50,000 benchmarks daily covering 63 countries and more than 10,000 securities.

Founded in 1936, Russell is headquartered in Seattle, Washington, USA and has offices in Amsterdam, Auckland, Chicago, London, Melbourne, Milan, New York, Paris, San Francisco, Seoul, Singapore, Sydney, Tokyo and Toronto."

Looking for an investor relations professional in Perth. Please contact us.

Tuesday, June 07, 2011

Women Entrepreneurs Make Their Mark

First woman to win the award in 11th year of the competition

Olivia Lum, Group CEO and president of Hyflux Limited, from Singapore, has been named the Ernst & Young World Entrepreneur Of The Year 2011 at an awards ceremony held in Monte Carlo’s Salle des Etoiles. Olivia was picked from among the 49 country finalists vying for the title, each of whom had already been named the Ernst & Young Entrepreneur Of The Year in their home countries. This year saw more female finalists - six in total – than ever before.

Ernst & Young World Entrepreneur Of The Year 2011 Olivia Lum, Group CEO and President of Hyflux Ltd, Singapore. (Photo: Business Wire)
Olivia founded Hyflux in 1989 with two staff and start-up capital of $US15,000. Today, Hyflux has become one of the world’s leading desalination suppliers. It is publicly traded with revenues of US$450m, employing more than 2,300 people in operations and projects in Southeast Asia, China, India, the Middle East and North Africa.

Tan Sri Francis Yeoh Sock Ping, Managing Director, YTL Group of Companies and Chairman of the judging panel said, “Olivia’s entrepreneurial spirit and the immense social and health benefits her work brings make her an exceptional winner of World Entrepreneur Of The Year 2011.”

“I’m very happy to accept this award on behalf of all the employees at Hyflux. For me, this reinforces there are no difficulties you can’t overcome when you have faced the challenges of hunger and poverty,” said Olivia. “It is a great honor to have been selected from among such a fantastic group of entrepreneurs.”

“As the first female World Entrepreneur Of The Year, Olivia is a wonderful role model for entrepreneurs and for women across Asia and the world. This can only accelerate the growing global trend of more and more women building great businesses,” said Maria Pinelli, Ernst & Young’s Global Vice Chair for Strategic Growth Markets.

Jim Turley, Global Chairman and CEO of Ernst & Young said, “This year marks a quarter of a century since the very first Entrepreneur Of The Year award, which took place in a single US city in 1986. Over the past 25 years, entrepreneurs have done more than any other group to stimulate innovation, job creation and prosperity during both periods of growth and in challenging economic conditions. Olivia demonstrates the vision and determination that set entrepreneurs apart and is very worthy of the title Ernst & Young World Entrepreneur Of The Year 2011.”

About Olivia Lum, the Group CEO and President of Hyflux

Olivia Lum founded Hylux in 1989 with two staff and start-up capital of $US15,000. Today Hyflux has become one of the world’s leading desalination suppliers. It is publicly traded with revenues of about US$450m employing more than 2,300 people in operations and projects in Southeast Asia, China, India, the Middle East and North Africa.

Hyflux is strategically positioned for the uptrend in the water industry and to capture growth opportunities in key markets. Its spirit of innovation and entrepreneurship drives its technological advancements in membranes, commercialization of applications, project management, operations and maintenance. Hyflux was recently selected as “preferred bidder” by PUB, Singapore’s national water agency, for the country’s second and largest desalination plant.

Under the leadership of Lum, Hyflux has sponsored and spearheaded many corporate citizen projects, focusing on the environment, education, entrepreneurship and community relations. In 2010, Hyflux contributed to fund-raising events, which benefited wildlife conservation, eldercare, rehabilitation and knowledge and skills development. The company also supplied its portable track membrane water filters to aid humanitarian efforts for disaster relief in Qinghai and Haiti. Hyflux staff in Algeria organized a “Beach cleaning Day”, while its Singapore employees brought cheer to youth from less privileged backgrounds through Christmas lunch celebrations.

A former Nominated Member of the Singapore Parliament, Lum sits on the board of various organizations. She is a member of the Singapore-Tianjin Economic & Trade Council and the Singapore - Jiangu Cooperation Council as well as the President of the Singapore Compact for Corporate Social Responsibility.

Thursday, June 02, 2011

Are Entrepreneurs Born or Made?

It is the age old nurture versus nature argument. What do you think?

Here's a recent view:

Entrepreneurs Are Made, Not Born According to Ernst & Young .....

"Nearly 60% have worked in a corporate environment and 33% of entrepreneurs say working in a corporate environment was key to the success of their business
45% of entrepreneurs start their first business after the age of 30
10% of entrepreneurs have started ten or more companies

An Ernst & Young report released today, Nature or nurture: Decoding the entrepreneur, based on survey of 685 entrepreneurs worldwide and in-depth interviews with winners of the Entrepreneur Of the Year award, provides insights into the shared characteristics, frustrations and career goals of some of the world’s leading entrepreneurs.

The research challenges the stereotype that all entrepreneurs start their companies without completing a formal education and without any experience of corporate life. Although many of the entrepreneurs that were surveyed started at a young age, 45% of the respondents said they did not start their business until they were 30 or more. And nearly 60% described themselves as “transitioned” entrepreneurs, who have previously worked in a corporate environment before setting out on their own.

When asked what was the most important source of learning in terms of their career, one third of all entrepreneurs (the highest ranking) said it was their experience as an employee. Thirty per cent highlighted higher education and 26% mentors.

Maria Pinelli, the new Global Vice Chair Strategic Growth Markets for Ernst & Young explains, “Entrepreneurial leaders are defined as much by their early business experience, cultural background and external environment as they are by any innate personal characteristics. Nurture not nature does appear to be more important in shaping the entrepreneurial mindset.”

Entrepreneurship is rarely a one-off decision

For the majority of entrepreneurs launching only one business venture is clearly not enough. Sixty per cent had started three or more companies, 20% six or more and 10% said they had founded more than ten companies in their career to date.

That doesn’t mean that having created these companies they automatically cut all ties with their previous interests. Among the survey respondents, 45% say that they have retained some ownership in each of their previous ventures, and 28% say that they have retained a stake in some of them.

Funding, people and know-how are the biggest barriers to entrepreneurial success

Among the 6 out of 10 respondents who experienced obstacles in their ventures, the most common barrier to future growth cited (33%) is the lack of funding or finance. This reflects the current environment, where many entrepreneurs said they continued to experience problems with accessing finance, despite a gradual easing of credit conditions in many countries. The two other most-cited obstacles are recruiting the right people with appropriate expertise.

Entrepreneurs share common traits

While our research suggests that Entrepreneurs are made, rather than born, the survey did find entrepreneurs will typically exhibit a combination of behaviors and attitudes that are likely to be different from many of their peers in more well established corporate organizations. When asked what the top three most important qualities of an entrepreneurial leader are, over three quarters of the entrepreneurs identified ‘having a vision’, 73% ‘passion’ and 64% ‘drive’. The scores for flexibility (33%), relentless focus on quality (18%) and loyalty (14%) were much lower.

Maria concludes: “These findings highlight that most successful entrepreneurs share a unique combination of seeing opportunity where others see only risk. And they tend to be optimists and believe they can succeed despite the fact that everyone else is telling them they cannot.”

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